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FAQ - Frequently Asked Questions

We propose a list of the most frequently asked questions and answers related.

If you do not find your answer, you can contact us by email or central reservation

ESSENTIAL FOR CAR HIRE

Will it has an age restriction to rent a car ?

What are the various vehicle types proposed in the rent?

I choose the vehicle model that I want to rent?

Is there a specific driving license to drive a commercial vehicle?

BOOKING YOUR RENTAL CAR ONLINE

Can I change my booking online?

I have not received my confirmation, what should I do?

What is the airport surcharge and why pay?

What are the accepted payment methods ?

My online payment is secure?

Do you have partners to advise us for our stay in Martinique ?

I benefit from coupon code provided by a partner, can I use your site?

How do I know if my booking is confirmed?

THE RECOVERY VEHICLE

What are your opening hours and where are your branches ?

What are the documents required to take my vehicle?

Should I leave a deposit to pick up the vehicle ?

Do I need the vehicle condition before parting with it?

My driver's license was stolen. Can I file a return flight ?

I forgot my driver's license. Can I still take possession of any vehicle?

The insurance underwriting or additional protection is possible?

Can I pay my rent in an agency and take the vehicle to another ?

Someone other than me Can I pay my rent ?

DURING THE RENTAL VEHICLE

Can I change the length of my contract during the lease ?

Are there a mileage not to exceed ?

How do you calculate the extra days ?

What if I wander the car keys ?

What if the vehicle is stolen ?

Am I allowed to drive the vehicle in another jurisdiction ?

Should I maintain the vehicle during the rental period ?

What if the car breaks down ?

What if I have an accident with the car?

THE RETURN OF VEHICLE LOCATION

Should I clean the vehicle before you return ?

Can I return my vehicle outside opening hours ?

Should I return the vehicle having been refueled ?

Will I have to pay supplements to return?

I had an accident , what's happening to my deposit?

How to know your news and your promotions ?

Are you present on social networks ?

I often rent cars JUMBO CAR , what do you suggest ?